Senior Technical Success Manager (Public Sector)

Join SentinelOne as a Senior Technical Success Manager for the Public Sector. In this role, you will be responsible for delivering technical resources, providing support and guidance to customers, and contributing to the overall strategy for customer engagement and experience. You will serve as the technical account manager for assigned accounts, lead complex implementation projects, and advocate for customer needs across the organization. This position offers a range of benefits, including medical, dental, and vision coverage, unlimited time off, and a 401K plan.

• Servir como el gerente de cuentas técnicas en cuentas asignadas, creando una experiencia atractiva y productiva para los clientes.
• Entregar servicios de gestión de cuentas profesionales y técnicas siguiendo las mejores prácticas y procedimientos establecidos a través de la comunicación proactiva.
• Liderar proyectos de implementación y onboarding complejos para productos y servicios de SentinelOne.

• 3 to 5 years of experience directly engaging with enterprise customers
• Proficiency across Windows, macOS, and Linux operating systems as well as containerized environments, demonstrated scripting experience with working knowledge of Python, PHP, and Unix shell scripts, and proficiency with MongoDB or comparable experience writing database queries and basic scripts, where MongoDB is preferred
• At least 5 years of experience in enterprise SaaS (preferably in Endpoint Protection) in related roles such as support, training, or professional services, accompanied by a Bachelor's degree
• Deep understanding of security technologies, architecture, and operations, with a track record of advising customers on industry best practices, and in-depth knowledge of threat handling, incident response, and SOC operations
• Training and enablement delivery experience, including seeking out training opportunities and information to share with the broader team and developing training for the team and customers, is preferred
• A strong orientation towards goals and strategic alignment with organizational and company goals, experience providing support or engagement to customers with a focus on technical adoption, and embodiment of the core values of SentinelOne (Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community), are preferred
• 2 or more years of hands-on experience in a cybersecurity role, and at least 3 years of field engineering experience such as Senior Support Engineer (tier 3 to 4), Technical Account Manager, or Pre-Sales Engineer
• Experience in the IT or Cybersecurity industry, especially Endpoint Security with host-based (endpoint agent) security solutions, is preferred
• Customer-centric focus with proven expertise in effective problem resolution, exceptional organizational skills, and professional written and verbal communication skills
• US-based status, required to support and operate within SentinelOne's FedRAMP infrastructure