Senior Staff Inbound Product Manager

Join ServiceNow as a Senior Staff Inbound Product Manager, where you will own the developer experience, ecosystem, and AI skills strategy for the Lux Framework. This leadership role requires deep technical credibility, cross-functional influence, and the ability to evangelize and build community around developer-centric AI capabilities. You will drive adoption, shape the platform's direction, and serve as the voice of developers across ServiceNow.

• Assumer la responsabilité de l'expérience développeur, de l'écosystème et de la stratégie des compétences en IA pour le Lux Framework.
• Conduire l'adoption, façonner la direction de la plateforme et servir de voix aux développeurs au sein de ServiceNow.
• Définir la vision de l'écosystème des développeurs, établir des principes, des lignes directrices et des normes pour le développement des compétences en IA.

• Experience with AI/ML products
• 12+ years of overall software product management experience with specific experience within developer-facing products or ecosystems
• Deep expertise in developer tools, APIs, IDEs, developer platforms, or similar categories
• Experience defining and  capturing product requirements and transforming them into a product roadmap
• Ability to serve as a team lead, and coach employees at lower levels
• Demonstrated cross-functional leadership with influence
• Proven track record shipping multiple products that developers love
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Strong communication and evangelism skills—comfortable presenting to developers and executives alike
• Experience driving solution development through big-picture solution development
• Strong prioritization skills and the discipline to focus on high impact activities
• Prior experience and background with hands-on software development
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions