Sales Operation Manager

Join our team as a Sales Operation Manager, where you will play a critical role in driving the success of our sales organization. You will work with cross-functional teams to design and optimize sales policies, manage operational processes, support incentive programs, reconcile customer payments, and deliver data-driven insights. This role serves as the operational backbone of the sales organization, enabling our sales teams to focus on customer engagement and revenue growth.

• Oversee and support end-to-end sales execution processes across sales, finance, legal, and operations teams.
• Develop and refine sales policies aligned with business objectives, and support sales incentive programs.
• Identify process inefficiencies and implement improvements, while maintaining accurate sales data and reporting dashboards.

• Adaptability: Comfortable in a fast-paced, evolving company with ambitious goals
• Education: Bachelor’s degree in business, marketing, or related discipline
• Technology Fluency: Proficiency in CRM and sales tools (e.g., Salesforce); data-literate and KPI-oriented
• Leadership: Demonstrated ability to lead and develop teams in a retail or sales environment
• User Orientation: Strong focus on delivering high-touch, user-first experiences
• Experience: 8+ years of experience in retail, sales, or direct-to-user environments, with 2+ years in a management role. Automotive or tech industry experience is a plus
• Collaboration: Able to work cross-functionally with teams in marketing, service, and operations
• Experience with incentive and commission management
• Exposure to payment reconciliation processes
• Experience in startup or high-growth environments
• Strong problem-solving mindset