Product Manager (Sales Assisted Growth)

Join Plaid, a leading fintech company, as a Product Manager on the Sales-Assisted Growth team. In this high-impact role, you will own the customer experience for sales-worked accounts, from onboarding to offboarding, and drive internal tooling to enhance seller efficiency. You will also leverage AI to transform account growth and seller workflows. This is a unique opportunity to shape Plaid's approach to customer growth and work at the intersection of product and go-to-market strategy.

• Own the sales-worked customer experience end to end, including onboarding, premium features, upsell and cross-sell, and offboarding.
• Lead the development and implementation of internal tooling that removes manual work for sellers and provides them with the right view of their accounts.
• Identify and ship AI-driven automation across the account lifecycle and seller workflow, with a clear point of view on what should be AI-assisted vs. AI-automated vs. human-owned.

• Strong communication skills across functions with different priorities and vocabularies
• Comfortable partnering with Sales and Account Management stakeholders
• Product management experience building internal tools/workflows for an operational user (sales, support, ops)
• Experience shipping an AI-assisted or AI-automated product experience, with a clear point of view on human vs. AI ownership of tasks
• Experience with account-based upsell, cross-sell, or retention motions, or a clear ability to reason about the account lifecycle from first principles
• We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
• Experience with lifecycle marketing or customer success tooling, or designing gated/tiered product features