Business Operations Lead

Join Headway, a company dedicated to building a new mental healthcare system that is accessible to everyone. As a Business Operations Lead, you will drive complex, cross-functional initiatives, build scalable workflows, and leverage data tools to inform decisions. This role requires strong problem-solving skills, a builder's mindset, and the ability to coordinate across teams. You will have the opportunity to make a significant impact on affordable mental healthcare.

• Conduire des initiatives complexes et interfonctionnelles qui avancent les objectifs au niveau de l'équipe, en identifiant les opportunités et en assurant l'alignement entre les parties prenantes.
• Construire et exploiter des flux de travail et des processus évolutifs qui améliorent l'efficacité, la fiabilité et le débit dans votre domaine.
• Utiliser des outils de données pour extraire des informations, valider des hypothèses et éclairer les décisions, en synthétisant les résultats en recommandations claires.

• You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare
• You have 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required
• You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity
• You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action
• You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication
• You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows
• You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards