Senior Customer Success Engineer (Identity Security)

Join Cyera as a Senior Customer Success Engineer, where you'll be the trusted technical voice for our customers. In this high-impact, customer-facing role, you'll drive product adoption, ensure long-term success, and play a key role in making Cyera's identity solution the go-to platform for NHI security. You'll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs.

• Act as the trusted technical voice for customers, guiding them through the onboarding process and ensuring a smooth and positive experience.
• Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
• Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.

• 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer)
• Self-motivated, detail-oriented with strong communication and interpersonal skills
• Extensive experience providing Cyber/Identity solutions to big enterprise customers
• Excellent collaborator, with the ability to engage across multiple teams to drive an outcome
• “Ninja mindset” - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
• Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
• Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams
• Experience with increasing customer satisfaction, adoption rates, and retention
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
• Experience building and operating in an early stage company – highly preferred