Senior Customer Success Engineer (Southeast)

Join Cyera, a leading data security company, as a Senior Customer Success Engineer. In this role, you will optimize customer utilization and return on investment in Cyera's platform. You will serve as the primary technical expert, drive customer adoption, and ensure customer satisfaction. This position requires travel between 25-50% annually and offers the opportunity to make a significant impact on data protection for global enterprises.

• Servir como el principal experto técnico en la plataforma Cyera, demostrando un conocimiento profundo y experiencia.
• Impulsar la adopción del cliente a través de procesos de incorporación y capacitación efectivos, y diseñar y entregar casos de uso personalizados.
• Actuar como líder para el compromiso y la expansión continuos, ayudando a los clientes a lograr sus objetivos comerciales y tecnológicos.

• Experience with programming or scripting languages and familiarity with APIs and web services
• Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships
• A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
• Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues
• Associates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plus
• 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
• 12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise
• Prior experience collaborating with Development teams
• Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred
• A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
• Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
• A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
• A clear and concise verbal and written communicator, capable of conveying complex information effectively
• Prior experience working in a software company in a technical customer-facing role is essential