Program Manager (Identity Security - Customer Success)

Join Cyera, a leading company in identity security solutions. As a Program Manager for Customer Success, you will design, own, and optimize scalable programs to help customers adopt and derive lasting value from our identity security solutions. You will work closely with the Customer Success team, Product, and Sales Engineering, balancing program management, content creation, and execution. This is a high-impact role for someone with strong project ownership, a sharp design eye, and a passion for helping customer-facing teams succeed.

• Design, develop, and maintain scalable Customer Success programs, including onboarding and adoption, across the identity security lifecycle.
• Own initiatives end to end, from concept and stakeholder alignment to content creation, delivery, and results tracking.
• Track and report on program metrics, such as onboarding time, adoption, and CSM readiness, and iterate on program design.

• Excellent communication and editing skills, and comfort with ambiguity in a fast-paced environment
• Strong project and stakeholder management skills
• 4+ years of experience in customer success, program management, enablement, or learning & development, preferably in cybersecurity or B2B SaaS
• Working knowledge of identity security concepts, including IAM, IGA, PAM, SSO and MFA, and Zero Trust
• Demonstrated visual design ability and proficiency in Google Slides, Canva, PowerPoint, or Adobe Creative Suite
• Proven track record designing and delivering programs that improve customer adoption or field performance