Senior Staff Inbound Product Manager (AI Search)

Join ServiceNow's Intelligent Services team as a Senior Staff Inbound Product Manager (AI Search). In this role, you will lead the development of advanced enterprise search and conversational AI capabilities, shaping the future of search and driving the company's growth ambitions. You will set the vision for Enterprise Search & AI, own outcomes, guide engineering and design partners, champion user-driven innovation, drive adoption across the platform, measure performance, and develop future leaders. This is a highly impactful role that offers the opportunity to make a significant impact on the company's success.

• Definir y dirigir la estrategia de producto para las capacidades de búsqueda, generación aumentada de recuperación (RAG) y respuesta a preguntas que impulsarán el crecimiento y la innovación de ServiceNow.
• Guiar la ingeniería, la investigación de ML, la investigación de UX y los socios de diseño con requisitos claros y procesables que permitan una entrega rápida y de alta calidad de las capacidades de búsqueda avanzadas.
• Gestionar y mentorizar a un equipo de 4+ gerentes de producto, fomentando una cultura de innovación, responsabilidad y excelencia técnica.

• We’re seeking a technical product leader with deep expertise in enterprise search and a passion for driving AI-powered innovation
• Enterprise Search expertise: 8+ years in software product management with hands-on experience building search or RAG (Retrieval-Augmented Generation) products that drive measurable impact
• Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions
• Strategic problem-solving: Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive decisions
• Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter
• Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success
• AI/ML fluency: Strong understanding of AI/ML frameworks and modern search technologies (e.g., Moveworks, Glean, Elasticsearch, Coveo), with the ability to evaluate, integrate, and innovate on emerging capabilities like context awareness, data indexing, and relevance ranking
• Proven leadership: 10+ years building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration