Senior Director of Product Analytics

Join ServiceNow as a Senior Director of Product Analytics, where you will lead the strategy and execution of high-impact programs using product telemetry. You will define measurement strategies for AI products, enforce data quality standards, and deliver insights and analytics to various teams. You will also manage a team of product managers, data engineers, BI developers, and data scientists.

• Definir y ejecutar la estrategia de medición para los productos de inteligencia artificial, desde el uso hasta la adopción y la realización de valor.
• Establecer y hacer cumplir estándares empresariales para el seguimiento de eventos, la gestión de metadatos y el cumplimiento.
• Gestionar un equipo de gerentes de producto, ingenieros de datos, desarrolladores de BI y científicos de datos.

• Ability to influence senior business executives and to translate between technical and nontechnical teams
• Management/ Tech consulting experience a plus
• Demonstrated experience working cross-functionally with business and technical teams
• Passion for and experience in applying AI to business problems in the SaaS product domain
• 15+ years of professional experience, with extensive experience in the B2C and/or B2B product domain in an analytics or insights leadership capacity
• Experience developing product usage, adoption and value measurement strategy and driving executive level alignment
• Hands-on experience developing product telemetry strategy and application to insights generation and action recommendation, AI/ML model development
• 7+ years of people management experience, leading or influencing technical teams, preferably with a global remit
• BA/BS, with preferred concentration in business or a quantitative field; Masters degree preferred but not required
• Ability to manage multiple priorities in a matrixed and fast-paced environment, work collaboratively with cross-functional teams, and ensure high quality deliverables with high attention to detail