Solutions Engineer

Join Iru as a Solutions Engineer, where you'll serve as a technical advisor and subject matter expert on device management. You'll bridge the gap between Sales, Success, Product, and Support, helping customers and prospects understand Iru's capabilities and guiding them toward effective solutions. Your insights and customer advocacy will shape product enhancements, demonstrate Iru's value, and foster long-term relationships.

• Acting as a trusted resource, bridging the gap between Sales, Success, Product, and Support, and guiding customers toward effective solutions.
• Delivering compelling product demonstrations and technical deep-dives to prospects, customers, and partners, showcasing how Iru addresses complex device management challenges.
• Serving as a second- and third-level escalation point for technical issues, working directly with Support to identify, investigate, and resolve complex technical cases.

• Curiosity & Problem-Solving: A natural inclination to explore new technologies, solve problems, and contribute to a culture of continuous learning
• Communication Skills: Excellent verbal and written communication. Able to explain complex technical topics in a clear, relatable, and concise manner
• Technical Expertise: 3+ years managing Apple devices in a technical capacity (e.g., engineering, consulting, pre-sales, or professional services). Extensive knowledge of Apple Business Manager/School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books
• Collaboration & Adaptability: Proven ability to work effectively across teams (Sales, Support, Product, Engineering) and switch contexts efficiently while maintaining a high standard of quality
• Customer Empathy: Strong emotional intelligence and the ability to tailor communication styles. Adept at quickly understanding customer challenges and framing Kandji’s value accordingly
• Scripting & CLI Proficiency: Comfortable navigating macOS Terminal, leveraging shell scripts or Python to automate and troubleshoot workflows