Manager of Business Operations (Specialty Travel & Events)

Join our Specialty Travel & Events Business Operations team as a Manager of Business Operations. In this role, you will drive high-impact initiatives that support business growth, optimization, and stability. You will critically evaluate how our business runs, leverage data to challenge assumptions, and drive the strategic execution of our most important initiatives. You will own operational initiatives end-to-end, solve complex systems problems, synthesize data into strategy, balance trade-offs, manage change and execution, and unblock and accelerate progress.

• Conduire des initiatives stratégiques à fort impact, de l'investigation à l'exécution.
• Identifier les goulets d'étranglement opérationnels et concevoir des processus évolutifs.
• Analyser les données commerciales pour révéler des modèles et des vérités derrière les défis opérationnels.

• This is a role for a first-principles thinker. You are someone who can look at a highly complex business challenge, map out the unseen connections between teams and systems, and design a creative and elegant path forward
• Experience: 4–6 years of experience in business operations, strategy, or a highly strategic cross-functional operations role in a fast-paced environment
• Education: BA or BS degree (or equivalent practical experience)
• Influence Without Authority: Proven track record of managing cross-functional relationships, building alignment, and driving results across diverse teams without direct management authority
• Analytical Tooling: Strong comfort with data. You should be highly proficient in Excel/Google Sheets and comfortable using SQL (or eager to leverage it) to query databases, join tables, and extract your own insights
• Data-Driven Critical Thinker: You don't make decisions based on gut feel alone. You are energized by messy, fragmented data, and you know how to ask the right questions, connect the dots, and find the narrative within a raw dataset
• Intellectual Humility & Curiosity: You approach problems with a "beginner’s mind." You have the self-critical awareness to challenge your own initial assumptions, ask deeply thoughtful questions before forming a plan, and actively seek out diverse perspectives to find the best solution
• Natural Systems Thinker: You intuitively see how different parts of an organization, workflow, and technology stack interconnect. You don't build temporary "band-aid" fixes; you design systems that hold complex, interdependent relationships in balance
• High Momentum (Anti-"Swirl"): You move quickly and decisively. While you are thorough, you do not get caught in analysis paralysis or allow yourself to be dragged sideways by organizational noise. You know how to maintain focus and keep projects moving forward
• Collaborative & Growth-Minded: You love being in rooms with brilliant people who challenge you. Instead of feeling intimidated, you use those environments as fuel to grow, learn, and elevate your own capabilities
• Prior experience in business operations or strategic program management in a high-growth tech environment
• Experience driving organizational change management alongside system or process rollouts