Business Operations Manager (Specialty Travel & Events)

Join our Specialty Travel & Events Business Operations team as a Business Operations Manager. In this role, you will drive high-impact initiatives that support business growth, optimization, and stability. You will solve complex systems problems, synthesize data into strategy, balance trade-offs, manage change and execution, and unblock and accelerate projects. The ideal candidate has 4-6 years of experience in business operations or strategy, is highly proficient in data analysis, and has a collaborative and growth-minded attitude.

• Conduire des initiatives stratégiques : Exécuter des initiatives opérationnelles à fort impact de bout en bout, en enquêtant sur des problèmes complexes et ambigus.
• Résoudre des problèmes complexes de systèmes : Identifier les goulets d'étranglement opérationnels et aider à concevoir des processus évolutifs.
• Synthétiser les données en stratégie : Analyser les données commerciales brutes pour révéler des modèles et des vérités derrière les défis opérationnels.

• Influence Without Authority: Proven track record of managing cross-functional relationships, building alignment, and driving results across diverse teams without direct management authority
• Intellectual Humility & Curiosity: You approach problems with a "beginner’s mind." You have the self-critical awareness to challenge your own initial assumptions, ask deeply thoughtful questions before forming a plan, and actively seek out diverse perspectives to find the best solution
• Analytical Tooling: Strong comfort with data. You should be highly proficient in Excel/Google Sheets and comfortable using SQL (or eager to leverage it) to query databases, join tables, and extract your own insights
• Data-Driven Critical Thinker: You don't make decisions based on gut feel alone. You are energized by messy, fragmented data, and you know how to ask the right questions, connect the dots, and find the narrative within a raw dataset
• Natural Systems Thinker: You intuitively see how different parts of an organization, workflow, and technology stack interconnect. You don't build temporary "band-aid" fixes; you design systems that hold complex, interdependent relationships in balance
• Education: BA or BS degree (or equivalent practical experience)
• Collaborative & Growth-Minded: You love being in rooms with brilliant people who challenge you. Instead of feeling intimidated, you use those environments as fuel to grow, learn, and elevate your own capabilities
• Experience: 4–6 years of experience in business operations, strategy, or a highly strategic cross-functional operations role in a fast-paced environment
• High Momentum (Anti-"Swirl"): You move quickly and decisively. While you are thorough, you do not get caught in analysis paralysis or allow yourself to be dragged sideways by organizational noise. You know how to maintain focus and keep projects moving forward
• Prior experience in business operations or strategic program management in a high-growth tech environment
• Experience driving organizational change management alongside system or process rollouts