Product Manager (Platform)

Join our team as a Product Manager (Platform) where you will be responsible for understanding the needs of our teams and customers, identifying high-impact problems, and turning recurring needs into shared services and tools. You will work closely with product, engineering, and operational teams to prioritize platform investments and define success metrics. Strong analytical skills, technical fluency, and a focus on customer outcomes are essential for this role.

• Comprendre les besoins des équipes qui utilisent nos plateformes et des clients qui en dépendent, et résoudre les problèmes d'impact élevé.
• Transformer les besoins récurrents en services partagés, outils et flux de travail qui réduisent le travail dupliqué.
• Travailler directement avec les équipes produit, ingénierie et opérationnelles pour comprendre leurs flux de travail, identifier les problèmes récurrents et anticiper les capacités nécessaires.

• Strong analytical skills. You can investigate problems independently, define meaningful metrics, and evaluate the impact of platform investments
• Strong technical fluency. You can reason about APIs, data flows, system dependencies, and failure modes, and work closely with engineers on consequential tradeoffs
• High ownership and sound judgment in a fast-moving environment. You are comfortable moving between long-term strategy and hands-on execution without adding unnecessary process
• A focus on customer outcomes and product quality, including when your immediate users are internal teams
• Strong written and verbal communication, with the ability to align teams around priorities and make difficult decisions when their needs compete
• Experience owning product strategy and execution on technical products and platforms, or shared systems used by multiple teams such as billing and monetization, identity and access, developer platforms, data and experimentation, internal tooling, support, etc
• Some experience working on critical software: support platforms/agents, legal/compliance tooling, identity and account tooling, billing, fraud, trust-and safety, etc
• High-ownership. This person needs to feel dissatisfied by the current support flow, and hungry to do whatever it takes to clear the backlog
• Experience working on platforms with multiple stakeholders and non-trivial tradeoffs. This person is building products simultaneously for customers, agents, and other internal employees
• Strong analytical skills and experience defining metrics in ambiguity, breaking down workflows, and using quantitative and qualitative evidence to prioritize
• Is “AI-native.” Can build AI products whose outputs require evaluation, safeguards, and human-in-the-loop design
• Systems thinker, detail-oriented, problem solver. This person needs to have experience wrangling thorny, complex problems. We need someone that is excited about diving into messy workflows, reading through dozens of support tickets, thinking through edge cases no one’s thought of, assuming different behavior across platforms, proactively considering enterprise vs. consumer workflows, etc