Director of Partner Success

Join Metropolis as the Director of Partner Success, where you will own a portfolio of strategic partners and serve as their trusted advocate across product, data, operations, and finance. You will focus on driving measurable value and retention for our most important portfolio partners, translating partner objectives into actionable cross-functional initiatives, and building durable executive-level trust. This role requires strong financial acumen, data storytelling skills, and the ability to build trusted relationships at multiple levels of a partner organization.

• Assumer la responsabilité de la réussite et de la fidélisation des partenaires stratégiques, en traduisant leurs objectifs en initiatives concrètes.
• Développer une compréhension approfondie des objectifs commerciaux de chaque partenaire, en veillant à ce que Metropolis respecte constamment ses engagements.
• Produire des mises à jour hebdomadaires de haute qualité, des examens mensuels et trimestriels des affaires, démontrant clairement la valeur ajoutée.

• 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
• Take complete ownership of projects, action items, and commitments to drive them to completion independently
• Utilize strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives for weekly updates, MBRs, and QBRs
• Travel approximately 5–10% for a mix of partner meetings, team meetings, and corporate events
• Demonstrate strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes
• Build trusted relationships at multiple levels of a partner organization from local operations through to executive leadership
• Communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences from site operators to the C-suite
• Remain composed under pressure to defuse partner escalations and make sound decisions with imperfect information
• Maintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
• Navigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partner
• Possess a background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments