Director of Partner Success

Join Metropolis as the Director of Partner Success, where you will own a portfolio of strategic partners and serve as their trusted advocate across product, data, operations, and finance. You will focus on driving measurable value and retention for our most important portfolio partners, translating partner objectives into actionable cross-functional initiatives, and delivering high-quality reporting. You will also own the financial performance of your portfolio, partner closely with the Data team, and champion new Metropolis initiatives. This role offers a hybrid work environment, unlimited PTO for salaried employees, and a generous benefits package.

• Assumer la responsabilité de la réussite et de la fidélisation des partenaires stratégiques, en agissant en tant que principal interlocuteur et défenseur interne.
• Développer une compréhension approfondie des objectifs commerciaux et opérationnels de chaque partenaire, et traduire ces objectifs en initiatives concrètes.
• Collaborer étroitement avec les équipes internes pour produire des mises à jour de haute qualité et des revues d'affaires mensuelles et trimestrielles.

• Utilize strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives for weekly updates, MBRs, and QBRs
• Remain composed under pressure to defuse partner escalations and make sound decisions with imperfect information
• 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes
• Maintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
• Communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences from site operators to the C-suite
• Build trusted relationships at multiple levels of a partner organization from local operations through to executive leadership
• Navigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partner
• Take complete ownership of projects, action items, and commitments to drive them to completion independently
• Demonstrate strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
• Possess a background in the parking industry, or experience in real estate, mobility, hospitality, or other operationally complex B2B service environments