Commercial Implementation Intern (Spring 2027)

Join Zipline, a pioneering company in the drone delivery industry. As a Commercial Implementation Intern, you will play a crucial role in ensuring the successful launch and ongoing success of our commercial operations. You will work closely with internal and external partners to optimize the experience for operators and customers, and help design, optimize, and maintain the workflows that enable seamless partner onboarding, integration, and ongoing operations. This is a full-time, in-person internship based in South San Francisco from January 2027 to April 2027.

• Collaborate with cross-functional teams to design, develop, and implement internal business processes, ensuring alignment with business goals.
• Map out existing processes to understand their flow, identify inefficiencies, and recommend solutions for continuous improvement.
• Monitor process performance, track key metrics, and report on process outcomes, ensuring compliance and scalability.

• Proven track record of working with product, engineering, and customer success teams to align processes with business goals
• Practical experience in analyzing, mapping, and reengineering workflows
• Strong communication and stakeholder management skills to drive collaboration and alignment
• Experience in project management, operations, or related roles, preferably in a fast-paced or complex environment
• Strong organizational skills to manage multiple initiatives and ensure process documentation is comprehensive and accessible
• Willingness to travel 1-2 times to out of state commercial sites
• Reliable vehicle access to travel to our test sites
• Ability to gather, analyze, and interpret data to inform process improvements and measure success