Senior Customer Success Manager (Enterprise)

Join ServiceNow as a Senior Customer Success Manager (Enterprise) and become an advocate for our customers. In this role, you will oversee a portfolio of customers, helping them achieve business outcomes and fostering greater adoption and usage of ServiceNow products. You will leverage best practices, innovations, and capabilities to assist customers in achieving their goals. Additionally, you will ensure customers are technically healthy, on the most recent version of our product, and obtaining maximum value from their ServiceNow investment.

• Act as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption of ServiceNow products.
• Leverage existing Success Plays and assist in creating new use cases to ensure customers obtain maximum value from their ServiceNow investment.
• Guide other ServiceNow teams to address customer issues, oversee projects identified by leaders, and ensure escalated clients are resolved quickly.

• Minimum 7 years of related work experience; OR equivalent work experience
• Creativity with comfort running projects independently
• Improve complex issues through analysis and resolution
• Succeed in working collaboratively
• ServiceNow certifications
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry