PS, Solution Architect /Forward Deployment Engineer ( Armis/ Veza)

ServiceNow

Remote - New York, NEW YORK, United States Posted October 23, 2026

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Remote Full-time Mid level
Job Description

About the Role

We are hiring a Forward Deployment Engineer (FDE) to operate at the intersection of engineering, product, and customer success. This is a field engineering role—not sales engineering—focused on hands-on deployment, troubleshooting, and driving real product outcomes inside customer environments.

You will work directly with customer engineering teams to implement, configure, and optimize our Application Security (AppSec) solutions. Your mission is simple: make customers successful, remove friction, and ensure the product delivers real value in production.

What You’ll Do

Customer Deployment & Enablement

  • Lead hands-on deployment, configuration, and integration of AppSec solutions in customer environments

  • Work directly with developers, engineering managers, and security teams to operationalize the platform

  • Ensure customers move from initial setup to advanced use cases quickly

Field Engineering & Troubleshooting

  • Act as the front line for technical problem-solving in real-world environments

  • Debug issues across infrastructure, APIs, and application layers

  • Identify product gaps and, when needed, fix bugs or contribute code alongside engineering

Customer Success & Adoption

  • Drive successful outcomes across multiple customers simultaneously

  • Keep high-value customers engaged, productive, and expanding usage

  • Partner closely with Customer Success on POVs, onboarding, and adoption strategies

 

Product Feedback & Improvement

  • Gather real-world usage insights and translate them into actionable product feedback

  • Collaborate with engineering to improve usability, performance, and scalability

  • Help make the product easier to deploy, configure, and operate

 

Required Skills
customer success troubleshooting problem solving onboarding collaboration
How to apply

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