Lead Program Management (SMC Operations)

Join Snap Inc.'s global Small and Medium Customers (SMC) organization as a Lead in Program Management. This pivotal role will focus on operational excellence, defining and implementing SMC operational structures and processes to drive growth and scale. The ideal candidate will have extensive experience in sales and operational processes, program execution, and scaling workflow opportunities.

• Defining, implementing, and managing the operational structures and processes for the Small and Medium Customers (SMC) organization.
• Developing and managing ongoing processes that support scaling SMC-wide initiatives to move the business forward.
• Partnering with cross-functional teams to achieve business goals and support the evolution of SMC business unit operational metrics.

• The ideal candidate will have a consistent track record as a strong operational contributor, supporting the analysis, design and implementation of workflows and processes across a range of functions
• They are a strategic and analytical problem solver and skilled operator with the demonstrated ability to successfully deploy new structures and coordinate execution
• Familiarity in working with Ad tech, media, or digital industry
• Self-starter with strong collaboration skills and ability to multitask
• Rapidly scaling operational design - process, tools, people, reporting
• Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle
• Experience with Ad Sales
• Experience simplifying and effectively communicating with business and technical executives, as well as external stakeholders
• Process mapping, workflow design and optimization expertise
• Ability to adapt to changing priorities and is comfortable with ambiguity
• Experience in facilitating multiple program teams with a wide-range of functional skills
• Experience with Inside Sales Operations
• BS/BA degree or equivalent years of experience
• Experience with Business Marketing
• 8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or a related cross-functional discipline
• Proven operational excellence and business acumen in fast-paced, cross-functional environments, with the ability to influence stakeholders at all levels
• Strong organization, program management, analytical, problem-solving, and execution skills, including the ability to turn insights into actionable plans and drive cross-functional projects
• Effective change agent and communicator who can influence leadership, product, marketing, and team members to adopt new ways of working
• Experience managing outsourced vendor partners, sales processes, and KPI reporting; familiarity with building agentic AI workflows for reporting, requirements synthesis, risk identification, and action tracking
• Collaborative, hands-on team player with a passion for change, Snapchat, and creativity