Partnerships Operations Specialist

Join Snap as a Partnerships Operations Specialist, where you'll work across various operational areas, manage defined workflows, and identify efficiencies to improve organizational processes. You'll support technical and operational programs for creators and content partners, manage execution for programs and initiatives, and maintain processes and documentation for high-quality support. Additionally, you'll help evolve education programs, support team operating rhythms, manage budget and payment operations, and identify opportunities for workflow improvement.

• Independently own defined workflows and operational workstreams, coordinate closely with cross-functional partners, and turn priorities into clear plans, accurate tracking, and dependable follow-through.
• Support technical and operational programs for creators and content partners, coordinating issue escalations, surfacing user feedback, and partnering with Product, Engineering, and other teams to drive resolution and improvements.
• Manage execution for programs, pilots, and new initiatives, coordinating timelines, participation, deliverables, payments, and cross-functional dependencies.

• The ideal candidate is comfortable managing multiple workstreams at once, can learn complex products and processes quickly, communicate clearly with internal and external stakeholders, and can identify opportunities to make our work more efficient and scalable
• This is a strong fit for someone who is highly organized, detail-oriented, and excited to operate in a fast-paced, cross-functional environment
• Bachelor’s degree or equivalent years of experience
• Experience coordinating with multiple internal stakeholders and following work through to completion
• Strong written and verbal English communication skills
• Experience managing operational workflows, trackers, documentation, or cross-functional projects with strong attention to detail
• 4+ years of experience in operations, consulting, program coordination, partner operations, support operations, marketing operations, events, or a related field
• Experience supporting creators, content or media partners, or partner-facing programs
• Experience with scaled support or education operations, including issue triage, escalation management, knowledge-base maintenance, CRM, or lifecycle communications
• Experience improving recurring workflows through automation, reporting, or AI-enabled tools; familiarity with Salesforce and collaboration platforms is a plus
• Experience with budget operations, vendor coordination, payments, procurement, or event execution