Staff Software Engineer

Join the GAIL (Get AI Live) program as a Staff Software Engineer. In this hands-on, customer-facing role, you will lead complex engagements, evolve the GAIL playbook, build and maintain shared tooling, mentor incoming engineers, capture deployment patterns, drive quality standards, and partner with product and engineering. Enjoy benefits such as generous family leave, matched donations, annual learning stipends, flexible PTO, a competitive retirement plan, and paid volunteer time.

• Lead complex GAIL and Go-Live Support engagements, ensuring high-quality standards and successful deployments.
• Own and evolve the GAIL playbook, keeping deployment standards and prescribed sequences current and actionable.
• Build, maintain, and push shared GAIL tooling across all engagements, reducing reinvention and raising the floor for every engineer.

• Familiarity with prompt engineering and the judgment to tune non-deterministic outputs for reliability and production-grade clarity
• Experience deploying or integrating AI features and GenAI models — including Now Assist, AI Agents, or equivalent platforms — in real customer environments
• 6+ years of software engineering experience, ideally with a mix of enterprise product work and hands-on customer or field delivery
• A builder's instinct for shared tooling and reusable patterns — you don't reinvent the wheel when you can build something the whole program can use
• The ability to mentor effectively — you raise the level of the engineers around you through direct coaching, not just example
• A bias for standards over shortcuts — you know when a playbook gate applies, when it doesn't, and you own that call with clear reasoning
• Strong coding ability in JavaScript and one or more additional languages (Java, Python, or equivalent), with a track record of building and shipping production-quality solutions
• Strong communication skills across technical and non-technical audiences, including customer-facing executive stakeholders