Program Manager (Fleet Support Specialists)

Join Zoox, a leading autonomous vehicle company, as a Program Manager in the BaseOps Fleet Support team. You will drive improvements and processes for fleet uptime, ensuring consistent practice at every Zoox site. Your responsibilities will include process change design and implementation, adherence tracking, fleet readiness, scheduling governance, systems readiness, communication gap closure, and performance measurement. Enjoy a range of benefits, including paid parental leave, health insurance, and a supportive work environment.

• Drive the changes, improvements, and processes behind fleet uptime, ensuring consistent practice at every Zoox site.
• Design, pilot, and roll out new and improved processes, with clear SOPs, training, and change management so changes stick at every site.
• Define standards and audits for scheduling, work order quality, parts, documentation, and system data, track compliance by site, and close gaps with site leads.

• Proficient in tools required to manage complex programs (i.e. Jira, Confluence, Slack, Gantt charts, Looker, etc.)
• Hands-on experience with SAP or a similar ERP or maintenance management system, including supporting a rollout through UAT and go-live
• Clear, concise communicator who can align technicians, engineers, and leaders around priorities and decisions
• BS or MS degree in engineering, operations management, or equivalent experience
• 8+ years of experience in program management, operations, or maintenance planning in a fleet, automotive, aerospace, or similar service environment
• Proven track record of designing, implementing, and sustaining process change across multiple teams or sites
• Experience driving accountability and adoption across teams and sites without direct authority
• Experience with autonomous vehicles, robotics, or vehicle manufacturing
• Program management or Lean Six Sigma certification
• Experience working in a center of excellence, PMO, or operational excellence function
• SAP FSM or other field service management experience