Manager of Implementation Team

Join Rundoo as the Manager of the Implementation Team. In this hands-on leadership role, you will be responsible for driving implementation outcomes, building a culture of accountability, and partnering cross-functionally. You will lead the team to consistently achieve its goals, design a client-centered implementation process, and improve forecasting. Success in this role will be measured by team performance, the establishment of a clear operating cadence, and the creation of a culture of accountability and celebration of strong performance.

• Lead the Implementation team to consistently achieve its ARR and go-live goals, including through periods of team growth and ramp.
• Design and enforce a client-centered implementation process: Create simple, memorable stages with clear exit criteria verified through customer action—not just completion of internal tasks.
• Build a culture of winning and accountability: Set ambitious but realistic expectations, celebrate strong performance, address misses directly, and ensure ownership stays with the Implementation Manager.

• A high-accountability leadership style paired with a genuine commitment to supporting your team
• Experience leading an implementation, onboarding, professional services, customer success, or other post-sale team with a measurable delivery or revenue target
• Excellent coaching skills, with the ability to deliver feedback that is both direct and actionable
• Strong judgment under pressure and the ability to distinguish between issues the team should solve and issues that require escalation
• Clear written and verbal communication across frontline team members, executives, and cross-functional partners
• Strong operating discipline, including pipeline management, forecasting, resource allocation, and performance management
• Chicago-based and excited to work in an office at minimum 4 days/week
• A track record of helping a team consistently hit its number—not relying on one or two top performers
• Comfort operating in a fast-moving startup where processes must be built, simplified, and reinforced as the company scales
• Experience leading implementation for B2B SaaS, payments, ERP, point-of-sale, or other workflow-critical software
• Experience tying implementation milestones to ARR recognition, activation, or other commercial outcomes
• Experience serving independent retailers, building-material suppliers, or similarly operationally complex businesses
• A history of building memorable, scalable playbooks that teams actually use
• You are energized by turning a good team into a high-performance team
• Experience improving forecasting accuracy and capacity planning for a growing delivery organization