GUEST SERVICE AGENT (FRONT DESK)-TWELVE DOWNTOWN HOTEL-AUTOGRAPH COLLECTION by MARRIOTT

Guest Service Agent (Front Desk)
TWELVE Downtown, Autograph Collection by Marriott
Atlanta, GA | $18.00 per hour
Make every arrival feel like a welcome.
TWELVE Downtown, Autograph Collection by Marriott is seeking a friendly, dependable
Guest Service Agent
to join our Front Desk team. As one of the first people our guests meet, you will help create a welcoming experience through attentive service, smooth check-ins, and thoughtful assistance throughout their stay.
What You’ll Do
Welcome guests and complete check-in and check-out accurately and efficiently.
Manage reservations, room assignments, guest accounts, payments, and billing questions.
Answer calls and respond promptly to guest questions and requests.
Recognize Marriott Bonvoy members and support applicable member benefits.
Share information about hotel amenities, local attractions, dining, and transportation.
Address guest concerns professionally and involve a manager when additional support is needed.
Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests.
Maintain accurate shift records and communicate outstanding issues during handoffs.
Follow hotel procedures for cash handling, guest privacy, security, and safety.
What We’re Looking For
Previous hotel front desk or customer service experience preferred.
Marriott experience and familiarity with hotel property management systems are a plus.
Strong communication skills and a warm, professional approach.
Ability to stay organized, handle multiple priorities, and remain calm during busy periods.
Attention to detail when processing payments and maintaining guest records.
Dependability and flexibility to work scheduled shifts, including evenings, weekends, and holidays.
Ability to perform the essential duties of the position, with or without reasonable accommodation.
Bring your hospitality mindset and help us deliver a memorable guest experience. Apply today!
We are an equal opportunity employer.