Critical Logistics Services Lead Coordinator

We are seeking a highly organized and results-driven CLS Lead Coordinator to join our team in Doral, United States. This role is responsible for managing time-critical logistics solutions, including Aircraft on Ground (AOG), healthcare, and high-priority shipments, ensuring minimal disruption to customer operations while maintaining the highest standards of service, compliance, and operational excellence.

• Lead the end-to-end execution of Critical Logistics Services (CLS) shipments, including AOG and other time-sensitive movements, ensuring full ownership from initiation through delivery
• Act as the primary point of contact for customers during critical events, providing proactive communication, real-time updates, and escalation management
• Drive rapid decision-making and implement contingency plans to mitigate delays and minimize operational impact to customer supply chains
• Coordinate closely with internal teams (Operations, Warehouse, Transport, and Pricing) and external partners (carriers, couriers, vendors) to ensure seamless execution
• Monitor shipment milestones and maintain full visibility and control, ensuring compliance with CLS standards, chain of custody requirements, and regulatory guidelines
• Identify risks and exceptions early, taking ownership to resolve issues and escalate when necessary to ensure service recovery
• Analyze CLS performance metrics (on-time delivery, transit time, exceptions) to identify trends and drive continuous process improvement initiatives
• Ensure adherence to company policies, aviation and transport regulations, and customer-specific requirements throughout all CLS operations
• Maintain accurate and timely documentation of all shipment activities, including milestones, communications, and escalations
• Support the development and mentoring of team members, promoting best practices and consistent execution across all CLS activities
• Participate in an on-call rotation to provide 24/7 operational support for critical shipments, including nights, weekends, and holidays as required