Warehouse Transportation Coordinator

Customer, Escalation and Warehouse Coordination

• Serve as the main warehouse point of contact for Transcon, Exports, Distribution, GNS and Cartage teams.
• Monitor shared inboxes, workboards and other operational communication channels throughout the day.
• Acknowledge, investigate, coordinate and follow through on escalations involving inbound freight, outbound freight, customer requests, damages, holds, returns, shortages and service exceptions.
• Provide accurate and timely updates to internal teams, customers, service providers and warehouse leadership.
• Coordinate information between the dispatch office, warehouse employees, product teams and leadership to support timely freight movement.
• Assign or communicate warehouse tasks and required paperwork to the appropriate warehouse staff.
• Escalate urgent, unresolved, safety, security or compliance concerns to management, when necessary.
• Maintain organized electronic and physical files so operational documentation remains complete and audit ready.
• Monitor reports and recurring issues, identify follow-up needs and support process improvement.
• Perform accurate and timely data entry in applicable operational systems.
• Assist warehouse leadership with special projects, audit preparation, reporting and other duties as assigned.
   

Exports Responsibilities

• Act as the escalation point of contact for the dispatch office when a new truck is docked at a warehouse door.
• Coordinate outbound requests, returns, freight moving to third parties, hot shipment requests and screening needs.
• Follow up on emails related to receiving and screening cargo.
• Complete spot checklists with photographs in e.doc, confirming the correct destination, address and initial labels.
• Scan and maintain completed spot checklists.
• Provide truck departure updates using the daily line-up.
• Coordinate Logan transfer truck communication and KALE airline appointment bookings for transfer freight.
• Maintain ULD counts and distribute required updates.
• Send IL build updates three times per week on Monday, Thursday and Friday.
• Maintain inventory reports, spot-check records and on-hand freight reporting.
• Respond to GNS requests regarding warehouse staging locations.
• Track airline departures through close of business and follow up on exceptions to confirm freight departed timely.
• Maintain Export documentation, including seal logs and supporting records.
   

Transcon Responsibilities

• Complete the designated 06:00-07:00 Transcon administrative and reporting activities.
• Maintain Transcon return reports and related exception records.
• Complete inbound and outbound dock checks.
• Maintain damaged, hold and return inventory reports.
• Coordinate customer scan requests.
• Process shipment requests, including carrier assignments and supporting paperwork.
• Respond to and coordinate hot shipment escalations.
   

GNS & Cartage Responsibilities

• Print and organize dedicated cartage delivery orders.
• Scan dedicated cartage proof of delivery documents from the prior day.
• Process inbound GNS trucks in TWMS.
• Review inbound GNS truck load quality and update GNS arrival times.
• Send load-quality photographs to the JFK team when required.
• Communicate appointments or hold delivery orders to TCS Inbound.
• File GNS exceptions and supporting documentation.
   

Distribution Responsibilities

• Support Distribution with inventory reporting, order or shipment inquiries, and inbound and outbound warehouse escalations.
• Maintain accurate inventory records and assist with research involving damages, holds, returns, shortages or discrepancies.
• Coordinate with warehouse staff and Distribution teams to confirm status, location and next steps for freight.
• Organize and file Distribution reports and supporting documents.
• Communicate service impacts and unresolved inventory or shipment exceptions to the appropriate stakeholders.

Physical Demands

• Use standard office equipment, including a computer, keyboard, mouse, phone and copy/scan equipment.
• Work primarily at a computer workstation located within the warehouse.
• Access warehouse areas to visually verify freight, documentation, staging locations, labels or shipment status as needed.
• Comply with all required warehouse safety and personal protective equipment requirements.