Managed Services Lead, Community & Player Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Managed Services Lead, Community & Player Operations based in United States.

In this role, you will lead the development and delivery of a new managed services offering designed to help game studios strengthen their player operations and community engagement. You will work directly with studios across different markets, managing playtests, player communications, Discord communities, moderation, and creator programs. Combining hands-on operational expertise with strategic thinking, you will help studios build stronger relationships with their players.

You will also collaborate closely with customer success, sales, and product teams to shape and scale the service offering. From supporting individual studio needs to developing repeatable processes and service packages, you will have a significant impact on how the business grows. This is an opportunity to take ownership of a new initiative within a highly experienced, remote-first team with a strong background in the gaming industry.