Associate Director, Data Operations - Patient Services

The Associate Director, APS Data Operations provides strategic and operational leadership for patient services, copay and affordability, specialty pharmacy, hub, and related data operations. This role ensures trusted, timely, compliant, and business-ready data through effective acquisition, integration, quality management, anonymization, vendor oversight, launch readiness, and continuous improvement. 

The role leads technical workstreams and contributes to program outcomes by developing actionable methods and analyses, collaborating with cross-functional partners to integrate technical solutions throughout the lifecycle, and advising on complex technical decisions and risks. 

Responsibilities 

• Lead end-to-end data operations for patient services, copay and affordability programs, specialty pharmacy, hubs, patient engagement, and related commercial data domains. 

• Lead technical workstreams and deliver high-quality technical outputs for complex projects and programs. Define and validate methods, document results and key assumptions, ensure adherence to applicable standards and controls, and communicate technical progress, impacts, risks, and recommended mitigations to project leads and stakeholders. 

• Oversee onboarding, validation, reconciliation, monitoring, and delivery of internal and external data sources. 

• Implement and monitor data lifecycle and quality processes to maintain data accuracy and consistency. 

• Develop and maintain metadata documentation to improve data accessibility and usability. 

• Conduct data lifecycle management activities, including data retention, archival, and disposal. 

• Identify and resolve data management issues and recommend process improvements that enhance efficiency, quality, and scalability. 

• Ensure anonymized and privacy-preserving data assets are delivered accurately, securely, and on time for analytics, reporting, patient journey measurement, and operational decision-making. 

• Partner with cross-functional business and technical teams to integrate solutions throughout the data lifecycle and advise on complex technical decisions and risks. 

• Partner with BTS, Privacy, Legal, Compliance, Information Security, and Data Governance to implement appropriate data access, anonymization, retention, security, and handling controls. 

• Lead operational governance for data vendors and service providers, including service levels, issue escalation, contracts, budgets, and performance improvement. 

• Lead data readiness for product launches, program expansions, and vendor transitions, including requirements, testing, controls, support procedures, and risk mitigation. 

• Identify and implement automation and AI-enabled monitoring opportunities that improve data quality, efficiency, and operational capacity. 

• Lead and develop employees, contractors, and partner resources, and communicate performance, risks, decisions, and recommendations to senior stakeholders.