Distribution Quality Supervisor

Role summary

Owns the building’s quality program for client work: process audits, inspection, non-conformance tracking and corrective action. Builds on the Expeditors expectation that all work is assigned and checked for accuracy and conformance, and gives the program a dedicated owner for audit readiness.

Key responsibilities

• Audit receiving, storage, picking, packing and shipping processes against SOPs.
• Track quality metrics and errors; publish results to operations leadership.
• Lead root-cause analysis and corrective and preventive actions for errors and complaints.
• Oversee the inspection and Non-Conformance (OS&D) process with Inspectors and OS&D Agents.
• Maintain controlled SOPs, work instructions and training records.
• Prepare quality data for QMRs and for customer and internal audits.
• Supervise quality staff and coach operators on quality standards.

Program specifics

• Serial-number accuracy for Revenue Fulfillment and RMA shipments.
• RMA Operations: inspection, non-conformance and disposition quality for returned units.
• ESD-safe handling and packaging standards for high-value hardware.
• Audit readiness across all client buildings.