Ocean Import Customer Service Agent

Scope of Position: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Position Schedule:  Monday- Friday, 07:30 am- 4:30 pm

Location: The role will relocate to our new facility at 2001 E. Dominguez Street, Carson, CA  in Spring 2027

Major Duties and Responsibilities: 

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Import Files
• Ensure documents are sent timely to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing and accounting compliance.
• Exceptional customer service interactions with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times of regulations, internal and external, in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in customer SOP.
• Meet KPI standards in accordance with the Company’s procedures  
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Meets company standards of 52 hours training per year per employee.
• Attend mandatory training classes when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.