Customer Service Agent (Onsite at Customer)

Major Duties and Responsibilities

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution 
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage  
• Professionally represent Expeditors to our customers, service providers, and government agencies 
  Provide exceptional customer service to both external and internal customers
• Ensure accurate and timely data entry into our operational system
• Communicate with domestic customers and their offices
• Comply with customer requirements and procedures
• Prepare and process documentation
• Comply with all U.S. regulations
• Update shipment information in Expeditors systems
• Review documents for compliance
• Invoice customer accurately and timely for provided services
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Must have warehouse/distribution center experience - Shipping, receiving, inventory control.
• Must have customer service experience
• Must complete and pass training courses 
• Pro-active, strong organizational skills
• Work well in a team environment
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English
• Must be authorized
• Attention to detail
• Strong desire to learn
• Authorized to work in the United States
• STA Clearance 

Expectations:

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

SHIFT: Thursday – Monday, 6pm to 3am

**Local applicants only***