Domestic Operations Agent

Summary Description:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department 

Tasks and Duties:

• Ensure smooth and timely freight process flow 

• Ensure accurate and timely data entry into our operational system 

• Track and trace Transcon files and reporting 

• Use export Transcon Workflow on daily basis 

• Ensure accurate and timely client and vendors billing

• Ensure delivery of freight and timely clearance when applicable 

• Interact with our customers in arranging their Transcon shipments, meeting customer service standards

• Contribute to maintain good relationships with suppliers  

• Meet compliance at all times to regulations internal and external in accordance with government regulations

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity 

• Ensure all customers' standard operating procedures are in place and updated in the DLSOPs 

• Meet KPI standards in accordance with the Company’s procedures  

• Network communications, timely responses to emails and requests (internal and external) 

• Escalation of problems to management when necessary 

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary