Senior Staff Machine Learning Engineer_Voice AI

ServiceNow

Santa Clara, CALIFORNIA, United States Posted November 2, 2026

Check how well your resume matches this job

On-site Full-time Senior
Job Description

What you get to do in this role:

  • Contribute to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self-hosted Voice AI models, Voice Harness) 

  • Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success 

  • Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters 

  • Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) 

  • Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling 

  • Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines 

Required Skills
machine learning distributed systems software development testing process improvement
How to apply

You apply on ServiceNow’s own careers site. No account needed.

Apply on company site
How well do you match?

Upload your resume and ARes scores it against this job in a few seconds. No account needed.

Your resume is read to calculate the match and then deleted. Nothing is saved.

Already have access? Sign in
About ServiceNow
Share This Job