Senior Staff Machine Learning Engineer_Voice AI
ServiceNow
San Diego, CALIFORNIA, United States Posted November 2, 2026
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Job Description
What you get to do in this role:
Contribute to the design, development and implementation of the core Voice Platform (Audio Acquisition, Conversation Management, Speech Generation, integration with API and self-hosted Voice AI models, Voice Harness)
Partner with product managers to work with customers, understand their use cases and technology challenges, and build for their success
Build and deploy large Voice AI distributed systems at scale spanning multiple regions and datacenters
Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
Contribute to the continuous improvement of the SRE practice by turning operational use cases into requirements for software tooling
Be a mentor for colleagues and help promote knowledge-sharing across Voice AI engineering disciplines
Required Skills
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