Director of IT Engineering

Join our fully remote, security-focused SaaS company as the Director of IT Engineering. In this role, you will lead our internal IT function, overseeing multiple teams and ensuring a secure, reliable, and friction-minimizing technology experience for our global workforce. You will define and drive the multi-year IT strategy, own end-to-end accountability for IT performance, and build a high-performing IT organization. Additionally, you will partner with various teams to design and operate secure IT environments, manage IT budgets and vendor relationships, and communicate IT priorities and progress to executives and stakeholders.

• Definir y dirigir la estrategia y la hoja de ruta de TI a largo plazo, alineada con los objetivos de la empresa y la visión más amplia de Seguridad y TI.
• Ser responsable de la entrega de un servicio de TI seguro, confiable y sin fricciones para los empleados, supervisando múltiples equipos y asegurando la calidad y los resultados.
• Construir, liderar y desarrollar una organización de TI de alto rendimiento, estableciendo expectativas claras y métricas de éxito para los equipos.

• Identity and access management (e.g., Okta, Entra, or similar)
• Comfort making pragmatic tradeoffs between ideal architectures and business reality, while still moving toward secure, durable solutions
• Strong vendor management skills, including evaluation, negotiation, and ongoing performance management
• Ticketing and ITSM tooling (e.g., Jira Service Management or similar)
• Endpoint management (macOS and/or Windows) and device lifecycle
• Deep understanding of core IT domains, including:
• Collaboration and productivity suites (e.g., Google Workspace, Slack, Zoom)
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders and to present options, risks, and recommendations clearly
• Demonstrated ability to manage other managers and have a track record of developing them
• Demonstrated ability to design and implement IT processes at scale (intake, change management, incident management, problem management, asset management)
• Significant experience (typically 10+ years) in IT, with at least 5+ years in people leadership roles, including managing managers and multi-site or distributed teams
• High bias for action, ownership, and follow-through in ambiguous, rapidly changing environments
• Strong partnership history with Security, Engineering, and Compliance teams on identity, access, and device security controls
• Network and office connectivity in hub locations (Wi-Fi, conference rooms,)
• Enterprise AI administration and enablement (e.g., Claude, Gemini, AWS Bedrock or similar)
• Cloud infrastructure (e.g., AWS, or similar)
• Proven track record owning IT strategy and operations for a mid-sized or larger organization, ideally in a SaaS, security, or other highly regulated / security-conscious environment
• Experience operating in a remote-first or hybrid workplace, supporting distributed employees across time zones
• Experience in a high-growth startup or scale-up environment
• Background in cybersecurity, IT security engineering, or exposure to security frameworks and audits (e.g., SOC 2, ISO 27001, FedRAMP)
• Experience building or supporting IT operations for federal, regulated, or public sector customers
• Prior leadership of IT in a remote-first organization