IT Systems Engineering Intern (19 hours per week)

We are seeking a motivated IT Systems Engineering Intern to support the IT department at our semiconductor plant in Roseville, CA. The intern will collaborate with the Director of IT and team members to design and maintain IT workflows, improve process documentation, implement AI-driven solutions, and support ITIL process improvements.

Responsibilities

Primary Responsibilities:

• Design, develop, and maintain workflows using SAP Signavio.

• Design, update, and maintain information and documentation within our Docupedias.

• Design and implement agentic AI solutions using Microsoft Copilot or n8n to enhance IT support processes and improve operational efficiency.

ITIL Process Implementation Support:

• Assist in documenting and mapping existing IT processes against ITIL frameworks (e.g., Incident Management, Problem Management, Change Management, and Request Fulfillment).

• Contribute to the development and refinement of process documentation, work instructions, and standard operating procedures.

• Identify opportunities for automation and improved efficiency within existing ITIL processes.

• Support the rollout of new or updated ITIL processes.

Metrics & Reporting:

• Assist in identifying, defining, and establishing relevant ITIL-related key performance indicators (KPIs) and metrics.

• Collect, analyze, and interpret data from various IT systems (e.g., ITSM tools and monitoring tools) to track process performance.

• Develop and maintain dashboards and reports to visualize key metrics and trends.

• Contribute to the preparation of regular performance reports for IT leadership.