Customer Success Manager (Mid-Market)

Join EvenUp as a Customer Success Manager for mid-market law firms. In this role, you will oversee a portfolio of approximately 70 mid-sized law firm accounts, ensuring they leverage the full capabilities of EvenUp's platform. You will act as a trusted advisor, advocate for customers, and identify opportunities for partnership expansion. The position requires strong relationship management skills, technological fluency, and a strategic mindset. Benefits include flexible working hours, offsite trips, virtual team events, and various insurance plans.

• Oversee a portfolio of ~70 mid-sized law firm accounts, balancing strategic engagement with scalability to deliver measurable customer outcomes.
• Conduct regular check-ins, business reviews, and adoption analyses to ensure customers are leveraging the full capabilities of EvenUp’s platform.
• Identify and recommend upsell or cross-sell opportunities to drive additional value for customers, collaborating with Sales to design customized proposals.

• Strong problem-solving and critical-thinking skills with a proactive approach to customer challenges
• Experience navigating a fast-paced, high-growth startup environment, balancing competing priorities while maintaining a customer-first mindset
• Highly organized, detail-oriented, and capable of managing competing priorities
• Familiarity with SaaS business models, particularly recurring revenue and usage-based pricing, is a strong advantage
• Proven ability to manage a portfolio of accounts and deliver exceptional results
• Exceptional interpersonal, communication, and presentation abilities
• Collaborative and team-oriented mindset
• Experience leveraging CSPs (Customer Success Platforms) and CRM systems to manage portfolios and track customer health metrics
• Motivated by achieving measurable customer outcomes and delivering value
• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably with mid-market customers
• Legal Tech or experience working with law firms is a strong plus