Systems and Processes Specialist

The Systems and Processes Specialist supports the Planning and System Development Division through the administration, analysis, documentation, and continuous improvement of systems, data, and business processes that support transit scheduling, service planning, operational performance monitoring, and reporting functions. The position serves as a technical resource for assigned applications and databases, ensuring data integrity, system reliability, effective process controls, and seamless integration among planning, scheduling, operations, and reporting platforms.

This role evaluates system performance, resolves operational and data issues, develops process improvements, maintains documentation, and supports the implementation of new technologies and enhancements that improve organizational effectiveness, decision-making, and service delivery. This position manages recurring responsibilities with fixed deadlines while providing first-line support for operational systems and responding to inquiries and issues from scheduling, dispatch, customer service, and other agency staff.

Job Responsibilities Works with the Planning Systems Manager to ensure the integrity and reliability of data extracts and interfaces between the Trapeze FX Scheduling System and related systems, including fare collection, smart card, automated passenger counter (APC), computer-aided dispatch/automatic vehicle location (CAD/AVL), payroll, web-based customer information systems, and transit data applications. Serves as the primary subject matter expert for assigned systems and business processes, maintaining knowledge of system functionality, dependencies, and operational impacts.

Develops, maintains, and updates system documentation, business rules, workflows, and operational procedures to support business continuity and effective decision-making. Coordinates with agency staff, Information Technology personnel, vendors, and system providers to troubleshoot and resolve issues affecting planning, scheduling, operational, and reporting systems. Investigates system issues, data anomalies, and operational concerns; identifies root causes and recommends corrective actions and process improvements.

Evaluates recurring operational, reporting, and data management activities to identify opportunities for standardization, automation, efficiency improvements, and enhanced data quality. Performs routine system maintenance, monitoring, reporting, and data processing activities in accordance with established schedules, procedures, and deadlines. Supports system upgrades, enhancements, testing, implementation, training, interface development, and issue resolution for planning, scheduling, and performance management systems.

Evaluates system capabilities and recommends enhancements to maximize the effectiveness of scheduling and operational technology platforms. Maintains and analyzes CAD/AVL and APC databases, including analysis of on-time performance, running times, ridership, and passenger load data at the route, trip, and stop levels. Develops reports, dashboards, and analytical tools utilizing scheduling, CAD/AVL, APC, fare collection, and geographic information system (GIS) data.

Prepares recurring reports and analyses related to ridership, service performance, on-time performance, and operational trends. Collaborates with agency departments to analyze customer service, communications center, operational, and performance data. Provides technical expertise and data analysis support to facilitate research, reporting, performance measurement, and strategic decision-making.

Communicates effectively with management, operations staff, union representatives, vendors, and external stakeholders regarding system functionality, transit services, scheduling, and service changes. Provides first-line support for assigned systems and data processes, responding to user inquiries, troubleshooting issues, and fulfilling information requests from planning, operations, dispatch, customer service, and other agency departments.

Supports the implementation of new technologies, data integration initiatives, and process improvements that enhance organizational effectiveness and service delivery.