Agent Experience Manager

Join Compass as an Agent Experience Manager, where you will be the primary point of contact for our customers, providing support and training on our tools and programs. You will manage a portfolio of high-touch customers, promote the adoption of Compass technology, and provide essential marketing support. You will also partner with the Onboarding team, support ongoing projects, and collaborate with other team members and departments. This role requires strong problem-solving skills, excellent communication skills, and a passion for supporting agents in growing their businesses.

• Gérer un portefeuille de clients en tant que point de contact principal pour les questions et les problèmes.
• Promouvoir l'adoption de la technologie Compass et des services adjacents en fournissant un soutien personnalisé.
• Collaborer avec d'autres membres de l'équipe et départements pour défendre les questions et les retours d'expérience au nom de l'agent.

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• The ability to establish credibility with key agent decision-makers and influencers
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Passion for supporting and serving agents trying to grow their businesses
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Ability to work in the office during standard operating hours
• Ability to lift to 25 lbs
• Great listening skills, connects well with others, and is empathetic to the customer's pain points
• Strong creative writing skills and eye for design
• Previous experience with live or virtual training a plus
• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Meticulous attention to detail, highly organized
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Previous experience in real estate a plus