Customization ECommerce Program Specialist

Join MSX International, a global leader in providing innovative solutions and services to the automotive industry. As a Customization ECommerce Program Specialist, you will play a key role in supporting end-to-end digital order operations for client ecommerce programs. Your responsibilities will include managing open orders, returns, dealer/vendor compliance, and chargeback resolution, as well as analyzing operational and customer data to identify trends and inefficiencies. The ideal candidate will have a strong analytical mindset, advanced Excel skills, and a proven track record in operations and audit within an ecommerce or retail environment.

• Support end-to-end digital order operations for client ecommerce programs, including accessory inbound processing, order fulfillment, packaging, and returns management.
• Leverage data to improve processes, identify trends, and drive operational excellence across client engagements.
• Ensure secure and accurate fulfillment of online customer orders while delivering a best-in-class post-purchase experience for client programs.

• Bachelor's degree required

• Minimum 5 years of experience in operations and audit, ideally within an ecommerce, retail, or client services environment

• Previous eCommerce experience (automotive accessories, dealer, OEM, or aftermarket preferred)

• Strong analytical and data-driven mindset with the ability to interpret large data sets and translate insights into actions

• Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, data synthesis, trend analysis; familiarity with Power BI or similar tools is a plus)

• Ability to work in ambiguous, fast-paced environments driven by growth and evolving client needs

• Demonstrated ability to collaborate effectively across multiple stakeholders, functions, and client teams

• Strong facilitation and problem-solving skills with a continuous improvement mindset

• Excellent written and verbal communication skills, including the ability to present data-driven recommendations to clients

• Proficient with Microsoft Office Suite / Office 365

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.