Enterprise Customer Success Manager - East

Join Box, the leader in Intelligent Content Management, as an Enterprise Customer Success Manager. In this role, you will partner with enterprise customers to drive measurable business outcomes and long-term value realization. You will map and redesign critical workflows, identify AI-powered use cases, and lead change management efforts. The ideal candidate has 3+ years of experience in Customer Success, Account Management, or Solutions Consulting, and is comfortable navigating both technical and business conversations.

• Establish and maintain post-sales relationships with a portfolio of enterprise customers, focusing on driving measurable business outcomes and long-term value realization.
• Collaborate with customers to map and redesign critical workflows, identify and activate AI-powered use cases within these workflows.
• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement, and executive engagement.