Community Manager

Join Boulevard as a Community Manager, where you'll be the first dedicated team member focused on building and managing our owned customer community. You'll research and map where our salon, spa, medspa, and wellness customers are active online, propose a community strategy, and launch and run our community platform. You'll also monitor and respond to reviews on various sites, partner with different teams to ensure customer feedback is addressed, and help define our influencer program. This is a fully remote position with flexible vacation, 401k match, and premier health benefits.

• Research and map where our customers are active online, propose an owned community strategy and platform roadmap, and launch and run Boulevard’s owned community platform(s).
• Monitor and respond to reviews on sites like G2, Capterra, and Trustpilot, partner with Support, Product, Education, and Paid so feedback gets to the right team.
• Help define how Boulevard’s influencer program works in collaboration with Content & Social teams, track and report on engagement, sentiment, and retention metrics.

• This is a role for someone who wants to make an impact and act like an owner
• Experience building moderation and escalation workflows for an online community
• A degree in marketing, journalism, communications, business, or another relevant field, or equivalent experience (5+ years)
• 5-7 years of experience in strategy- and execution-heavy community roles
• Deep customer empathy and a strong sense of urgency, responding quickly and connecting customers with the right people
• Strong written communication and sound judgment handling sensitive or difficult conversations in public
• Experience building a community strategy from an ambiguous starting point: figuring out where an audience lives and making the case for investing there, not just running a platform someone else already chose
• A plus: experience launching or managing a branded Reddit presence, experience in beauty, wellness, salon, or spa, or experience monitoring and managing feedback from Facebook groups
• A track record of working with teams like demand generation, support, product, or customer success to turn community feedback into action
• Experience managing a brand’s presence and reputation on review sites like G2, Capterra, and Trustpilot
• Strong relationships and credibility within the beauty, wellness, salon, or spa community, including knowing which forums and voices matter to our customers