Onboarding Manager

Join Boulevard, a fast-growing SaaS company in the salon, spa, and wellness industry. As the Onboarding Manager for our Small/Medium Business segment, you will lead a team of 8-12 Onboarding Specialists, driving fast, consistent, and high-quality activations. You will be accountable for activation velocity, forecast accuracy, and team execution quality, ensuring every customer is positioned for long-term success. This is a fully remote position with flexible vacation, 401k match, and premier health benefits.

• Lead a team of Onboarding Specialists to drive fast, consistent, and high-quality activations for small and medium business customers.
• Manage and develop team members through structured coaching, performance reviews, and career development conversations.
• Analyze operational trends to identify root causes impacting activation velocity, forecast accuracy, cancellations, and portfolio health.

• Comfort operating in a fast-paced, metrics-driven environment where speed and consistency matter
• Ability to hold a team accountable to standards while maintaining a supportive, development-oriented culture
• Strong written and verbal communication skills for both customer-facing escalations and internal reporting
• 3+ years in SaaS onboarding, implementation, or customer success, with at least 1–2 years leading a team
• A plus: experience in the salon, spa, medspa, or wellness industry
• Demonstrated ability to manage a high-volume portfolio with velocity and forecasting discipline
• Strong coaching skills, with the ability to translate call reviews and metrics into specific, actionable behavior change
• Experience with project management or implementation platforms
• Experience with data hygiene and reporting integrity in CRM tools (Salesforce or similar)
• This role is ideal for a leader who thrives on operational rigor, forecasting discipline, and coaching a team to hit velocity targets at scale