Customer Success Director

Join DISQO, an AI-native company, as a Customer Success Director. In this senior individual-contributor role, you will manage our most strategic and complex client relationships, mentor other CSMs, and shape the team's operations. You will be expected to use AI tools to enhance your work and contribute to the evolution of the CS organization.

• Gérer un portefeuille de comptes stratégiques et complexes, en établissant des relations solides avec les décideurs.
• Agir en tant que point de contact principal pour les comptes stratégiques, en gérant les risques et en prenant des décisions éclairées.
• Mentorer et former d'autres responsables de la réussite client, en partageant des connaissances et des meilleures pratiques.

• A demonstrated pattern of raising the level of people and process around you, even without a title that requires it
• Excellent judgment about when to solve something yourself, when to loop in a specialist, and when to escalate
• Deep curiosity about the client’s business, not just DISQO’s product
• Comfort operating with VP/C-suite stakeholders and navigating ambiguity, competing priorities, and organizational change on the client side
• Demonstrated, hands-on fluency with AI. You go well beyond prompting a chatbot — you’ve built or configured custom skills, agents, or artifacts that changed how you or your team actually worked, and you bring that same instinct to how you run your accounts
• Strong commercial acumen — you understand how your accounts’ health connects to revenue, retention, and growth, and you can speak to it credibly with leadership
• A track record of owning complex, high-revenue accounts end-to-end, including renewal and expansion of six- and seven-figure relationships
• 10+ years in customer success, account management, or a client-facing strategic role, ideally in market research, insights, MarTech, or SaaS