Head of Customer Success

Join as the Head of Customer Success, where you will build and lead our global customer success practice. You will partner with Sales to embed outcome-based KPIs into contracts, own success tracking post-deployment, and build and maintain C-suite relationships within strategic accounts. You will also drive public references, identify and advance expansion opportunities with Sales, and build the playbooks and processes for our US CS motion. Enjoy flexible work arrangements, professional development opportunities, and early-stage equity.

• Construire et diriger la pratique de la réussite client à l'échelle mondiale, en commençant par les comptes agentic.
• Collaborer avec les ventes pour intégrer des indicateurs de performance basés sur les résultats dans les contrats.
• Établir et maintenir des relations avec les dirigeants au sein des comptes stratégiques.

• Experience in financial services or other regulated industries
• 8+ years in Customer Success or Strategic Account Management in enterprise software
• Confidence at C-suite level and strong commercial instincts
• Experience building a CS practice from an early stage
• A track record of expanding accounts and driving ARR growth