Customer Success Manager (Mid Market & Enterprise, Southeast)

Join GoGuardian as a Customer Success Manager, where you'll be responsible for retaining and growing a portfolio of active customer accounts. You'll act as a trusted advisor, guiding customers through onboarding and product adoption, monitoring customer health, and identifying expansion opportunities. You'll collaborate with internal teams to ensure a seamless customer experience and advocate for customer needs within the company.

This role requires a proactive, customer-focused individual with at least 3 years of experience in customer success or account management. - Retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. - Collaborating with New Business Managers to develop and execute Strategic Growth Plans, guiding new customers through onboarding, and proactively monitoring customer health. - Identifying opportunities for account growth by upselling and cross-selling GoGuardian’s products to meet evolving customer needs, contributing to both customer success and revenue targets. - The ideal candidate will be willing to travel up to 30% of the will be measured against ARR targets and responsible for ensuring timely renewals, cross-selling additional products, and expanding accounts to align with evolving customer needs - This role requires a proactive, customer-focused individual who is comfortable managing multiple accounts, identifying growth opportunities, and acting as a bridge between the customer and internal teams - In every customer interaction, you’ll strive to provide a delightful experience, supported by strategic guidance and best practices to drive strong customer engagement and long-term success - 3+ years of experience in Customer Success, Account Management, or a client-facing sales role - Proficient in Salesforce, including managing forecasts and building reports to inform account strategy - Eager to take initiative in a fast-paced, ever-changing, dynamic environment - Able to work cross functionally with channel and sales - Fueled by the opportunity to truly impact the education landscape - Owns renewal and expansion motions, consistently delivering against ARR targets - Skilled in navigating customer objections and negotiating toward value-based outcomes - Deep understanding of GoGuardian’s full product suite and ability to align solutions to district needs - Practice detailed sales data hygiene in salesforce and other sales tools - Something else?

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