Senior Manager of Strategy & Operations (Client Success)

Join Lantern, a leading mental health technology company, as a Senior Manager of Strategy & Operations. In this role, you will partner with the Client Success leadership team to drive strategic initiatives, establish growth targets, and improve operational efficiency. You will also be responsible for monitoring performance metrics, managing the upsell and renewals pipeline, and building a customer health score. This is an exciting opportunity to make a significant impact in a high-growth environment.

• Partnership with Client Success leadership to enhance team effectiveness through planning, performance measurement, and operational support.
• Spearheading capacity modeling, quota setting, and the establishment of an operating and forecasting cadence to drive client success.
• Project management of cross-functional initiatives to elevate the Client Success organization, collaborating with various teams.

• Excellent problem-solving skills and structured thinking when the problem at hand is ambiguous
• Strategic thinking and ability to articulate long-term value creation, not just operational discipline
• Deep analytical skills with high attention to detail
• 5+ years of relevant professional experience
• Supreme organization, coupled with persistence to keep following up until things are done and proactively communicate progress
• Gritty, hard working, and able to operate in a dynamic, high-growth environment
• You thrive in a Team Environment. Collaboration is key in innovation and creating change
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
• 3+ years Investment banking or management consulting background
• Experience in healthcare or employer benefits
• Demonstrated ability to leverage AI to streamline and improve workflows
• Demonstrated experience in business operations or Client Success