Senior Customer Success Manager

Join Workday as a Senior Customer Success Manager, where you will be the primary advocate for our customers, ensuring they extract maximum value from their Workday system and guiding them on their AI journey. You will partner with customers to align Workday solutions with their business objectives, orchestrate cross-functional teams, utilize data-driven insights to foster adoption and innovation, build deep relationships with executive stakeholders, and navigate complex challenges. The ideal candidate will have 8+ years of experience in Customer Success, Sales, or Software Consulting, with a proven track record of managing complex, large-scale enterprise customer relationships.

• Strategic Partnership: Partner with customers to align Workday solutions with their business objectives, driving measurable value and long-term success.
• Cross-Functional Collaboration: Orchestrate cross-functional teams (Sales, Services, Product) to provide a cohesive experience across the customer lifecycle.
• Data-Driven Proactive Adoption & Innovation: Utilize insights to guide customers through their Workday journey, fostering feature adoption and ongoing innovation.

• 1+ year of experience with AI go-to-market strategies and consumption, or similar emerging technology adoption
• Advanced product knowledge of enterprise software, with the ability to navigate complex customer dynamics and engage effectively with diverse personas including the oCHRO, oCFO, and oCIO
• Ability to travel up to 30%
• Bachelor degree or equivalent work experience; Business or technical degree preferred
• Functional domain expertise with Financials and Supply Chain for Healthcare is preferred
• Demonstrates ability to navigate ambiguity, drive strategic solutions, and cultivate deep, executive-level customer relationships
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Excellent organization, time management, and communication skills
• 8+ years of experience in Customer Success, Sales, or Software Consulting, with a proven track record of managing complex, large-scale enterprise customer relationships focused on long-term adoption and retention