Senior Customer Success Manager

Join Workday, a leader in enterprise-class, software-as-a-service (SaaS) solutions. As a Senior Customer Success Manager, you will be the voice of the customer and a critical driver of long-term business growth. You will manage customer relationships across a Healthcare portfolio, act as a liaison between customers and Product Management, and provide guidance during SaaS implementations. You should have at least 5 years of experience in Customer Success, Sales, or software consulting, with a focus on the healthcare industry.

• Facilitate smooth onboarding and quick integration of our solution, ensuring customers achieve maximum value from our product.
• Proactively work with users to ensure they are leveraging key features that solve their business challenges, driving feature adoption.
• Build trust, identify opportunities for customers to grow with us, and serve as the main internal advocate for customer needs, championing retention and expansion.

• 5+ plus years experience in a Customer Success, Sales or software Consulting
• Minimum of 5+ years' experience managing Large Enterprise Client Relationships within the Healthcare Industry is required for extensive working in the health care industry
• 5+ plus years working with SaaS applications ideally experience working with Workday, Oracle, SAP, PeopleSoft or similar applications
• Bachelor degree or equivalent work experience; Business or technical degree preferred
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars / Excellent organization, time management, and communication skills
• Functional domain expertise with Financials and Supply Chain for Healthcare is preferred
• Working knowledge with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Procurement, Inventory
• Proven ability to build strong executive-level customer relationships while collaborating cross-functionally with internal teams, such as Professional Services and Product Management
• Customer facing services role (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
• 1 + year of experience working with AI GTM consumption